Shipping is free for orders over €79.

For the moment BoxSurprise does not ship abroad, but only to Italy.

Production times can vary from 3 to 8 working days based on the quantity of orders received. We realize that it may seem like a long time, but this is because every product we make is finalized and personalized for the customer.

With the method that is most convenient for you and that you prefer! You can contact us on social networks, write us an email to info@boxsurprise.it or fill out the form you will find in contacts.

You can purchase using different payment methods to choose from the Visa and Vpay, MasterCard and Maestro, Postepay, PayPal, American Express and bank transfer circuits.

The right of withdrawal does NOT apply to personalized products, based on the art. 59, letter c) of the Consumer Code eliminates the right of withdrawal in the cases in which the goods sold have been made "tailor-made" or "personalised" based on the choices of the end customer, with the exception of errors of carelessness in the personalization due to our.

The Surprise Boxes are made from high quality 350g cardboard, so that the shape is always preserved.

Yes, each type of box has its own size, its own number of photos and its own opening/functionality.

Yes, for each box you can choose whether to purchase it with or without photos.

For the "Photo Bouquet" and "Spotify Plaque" products

The better the quality of the photo, the better the print will be. But don't worry, we will let you know if there is any problem.

No do not worry!